Stone River eLearning – Conflict Resolution

Stone River eLearning – Conflict Resolution

• Mediate, adjudicate, negotiate in order to minimize disputes
• Conflict Resolution theories and models
• You can manage anger and emotional reactions, and you can resolve conflicts by using facts.

Course Curriculum

Module One: Getting Started
Conflict Resolution (0:37)
Getting Started (1:18)
Module Two: An Introduction Conflict Resolution
An Introduction (3.54)
Introduction Case Study (0.37)
Module Two: Review questions
Module Three: The Thomas-Kilmann Instrument
C R Styles with TKI (4.18)
C R Styles with TKI: Case Study (0.44)
Module 3: Review questions
Module Four: Create an Effective Atmosphere
How to Create an Effective Atmosphere (4.09)
Case Study on Creating an Effective Atmosphere (:36)
Module 4: Review Questions
Module 5: Understanding each other
3:00 Creating a Mutual Understanding
Study on Mutual Understanding (36:36)
Module Five: Review questions
Module Six: Putting emphasis on individual needs
Focusing on Individual & Shared Needs (4:02)
Focusing on Individual & Shared Needs Case Study (0:39)
Module Six: Review Questions
Module Seven: Getting to The Root Cause
Getting to The Root Cause (4:50).
Case Study: Getting to the Root Cause (0:43).
Module Seven: Review questions
Module Eight: Generating Options
Generating Options (2.59)
Case Study on Generating Options (0:40).
Module Eight: Review Questions
Module Nine: Building a solution
Building a Solution (4.05)
Building a solution case study (0:36)
Module Nine: Review questions
Module Ten: A Short Version
The Short Version (3:35)
The Process Case Study: Short Version (0:36).
Module Ten: Review questions
Module Eleven: Additional tools
Additional Tools (2.54)
Additional Tools Case Study (0.39)
Module Eleven: Review questions
Closing (0.20).

Archive: https://archive.ph/Zq8t6
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