Kori Novak – Successful Communication Techniques with Elderly Patients

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 Kori Novak – Successful Communication Techniques with Elderly Patients

Description:

• Communication is key to success with Dementia and Alzheimer’s Patients
• Understanding how elders read body language
• Communicating with Families…hellooooo HIPAA
• Communicating with Difficult Patients
• Better Communication Better Results

Communicating with Older patients can be daunting. It is even more difficult when they have to repeat themselves because they are hard-of-hearing or have dementia. There are many misconceptions about communicating. with Older patients know that louder is better and that nodding means more “uh huh, I understand.” Healthcare professionals need to be able to communicate with the rapidly growing elderly population. with These patients. It isn’t just about being louder or clearer, but HOW we communicate with these generations that makes communication successful…or not.

Don’t miss this opportunity to learn tricks and tips from a Gerontologist who has “heard” It all comes from her patients. You will leave knowing how to make older patients happier, healthier and more informed without putting your eardrums out. Happy patients mean happier patients and better outcomes for them. This will also translate into improved satisfaction scores for you and your family members.

OUTLINE

COMMUNICATING with the Elderly

• Elderly Differences Patients
• What you Say …What they HEAR
• Language for the Body

COMMUNICATION TECHNIQUES

• Smarter, not LOUDER
• Using Appropriate Vocabulary
• The Power of Touch

COMMUNICATING with FAMILIES

• Effective Conversations during Emotional Situations
• Breaking Bad News to Families
• Dealing with The Angry Family
• Family Dynamics
• Family Communication Styles

PATIENTS WITH NEUROCOGNITIVE DISEASES

• Extra Considerations for:
  • Dementia
  • Alzheimer’s Disease
  • Parkinson’s Disease
  • Mental Illness

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COMMUNICATING with SPECIAL POPULATIONS

• Non-Verbal Patients
• Mentally Ill Patients
• Inmates

BETTER COMMUNICATION TRANSLATES TO BETTER RESULT

• Understanding the Numerous Quality Measures
  • National Committee for Quality Assurance (NCQA).
  • Healthcare Effectiveness Data & Information Set (HEDIS Scores)
  • Clinical Quality Improvement (CQM).
• Patient & Family Satisfaction
• Compliance & Adherence

PRACTICE IT ALL

• Create Communication Plans
• Employee Training
• Best Practices

OBJECTIVES

• Explain the process of communicating with The communication skills of the elderly are different to those of younger people with Other patients
• Compare the various communication styles that the elderly use and how they respond.
• Differentiate between good communication techniques, and poor communication techniques.
• Assess best practices in communication with patients with degenerative neurocognitive disorders.
• How to communicate better with Senior patients are more likely to have higher NCQA/HEDIS scores than other quality measurement tools.
• Different communication plans should be developed for different patient types.
• Examine the differences between aberrant behavior, mental illness, and degenerative neurocognitive conditions.
• Demonstrate effective communication techniques with Special populations like the mentally ill, prisoners, and others-verbal patients.