Jeannie Walters – Customer Experience

Jeannie Walters – Customer Experience

Strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer Journey mapping can be a powerful tool to identify opportunities and pain points in your customer experience. This course provides organizations with the tools to plan customer service programs and map customer interactions. Recertified Customer Experience Professional (CCXP). Jeannie Walters This course teaches you how to create a customer journey mapping plan for success. It also teaches tools and techniques to help you execute the process.
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Jeannie Walters
Customer Experience, Patient Experience Keynote Speaker, Trainer, Workshop Leader
Jeannie Walters She is a speaker, writer and consultant who specializes in customer experience.

Jeannie Walters 360Connext is a global consulting company that specializes in improving customer experiences. He is the chief customer experience investigator. Jeannie A Certified Customer Experience CX Expert Panel member (CCXP), Professional (CCXP). Customer Experience Professionals Association, a Professional Member in the National Speakers Association and a TEDx speaker. Co-authored the book, “The Power of TEDx”.-Top hosts-Crack the Podcast is a highly rated podcast about customer experience and customer services. Customer Code.

She is passionate about improving the customer interactions that we all have every day. She writes, speaks, studies, and trains around the globe on customer experience and patient experiences. Her mission is “To Create Fewer Ruined Days for Customers.”

Walters She lives in Oak Park with Mike, her husband and their two children. She enjoys cheering on youth teams and robotics teams.

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