Bullet Proof Manager Programme

Managers spend up 80% of their time communicating. Yet, poor communication is one of most common causes of managerial failure. This session aims to change that.

Bullet Proof Manager Programme

The course is accredited by ILM (Institute of Leadership & Management) and it is supported by government funding to all companies with less than 250 employees

Content:
Mentoring is a way to create leaders
John Hersey
In the next five years, top companies could lose half their top executives due to retirement. John Hersey will discuss what we can do to reverse this trend.

Effective mentoring: 5 steps
Permission Mentoring
A leader’s most important task

Develop a time investment strategy
Dr. Terry Paulson
Executives complain often about the lack of time they have, but in reality they have plenty. Dr. Paulson has some great ideas for making time investments that are more profitable.

6-step time investment strategy
Avoid the Kiss of Yes
Identify problems and manage priority shifts

Motivated people can increase productivity
Featuring Jim Cathcart
When asked by executives to identify the most important trait that leaders should possess during difficult times, the most common answer was the ability to motivate others. This is how we approach this topic.

Keep the purpose alive
Discretionary effort investment
4 types of performance

Strategic thinking can be used to improve strategic planning
Featuring Marcia Steele
What is it that sets the top companies apart? Study after study shows that the top firms have higher standards, are more focused on the future and have more active execs in strategic planning.

Strategic thinking: 3 steps
Strategic position
Align strategies for maximum ROI

How to maintain and develop rapport
George Walther
25% of employees today would fire a boss if it were possible. Two out of five employees don’t trust their leaders. George Walther shares his tips on how to reverse these trends.

Seek common ground
Active listening

Seven steps to effective delegation
Bob Johnson
Managers do the right things, leaders do them right. If that is true, delegating the right tasks must be a major leadership skill.

Effective delegation skills
Concentrate on the end result
Trust, commitment and trust are built
Names are important.

Motivation through positive communication
Featuring Amanda Gore
75% of employees say they would be more productive at work. What’s stopping them? Amanda Gore believes that you may be what is stopping them.
Download immediately Bullet Proof Manager Programme

Reframe comments
Eliminate negative words
Make people feel special

How to deal effectively with difficult customers
Featuring Lisa Ford
Despite increased customer service spending and automation, research has shown a steady increase in customer fury. This session is a great way to help.

Be able to deal with difficult emotions
Reach agreement and present solutions
Do not be afraid to approach difficult customers

Leaders make it work
Dr. Terry Paulson
Five change management strategies. Capturing heroic efforts. The power of storytelling. This session will focus on these key areas.

Help support heroic efforts
Change management challenges, responsibilities
The power of story

How to connect at a higher degree: communicate with others
Featuring Nido Qubein
Poor communication is one of the leading causes of managerial failure. Managers can spend as much as 80% of their time communicating. This session aims to change that.

Positive communication connections
Five characteristics of connected communicators
Law of Identification

How to encourage employees to be their best
John Hersey
A little success can sometimes prevent you from much success. How can you help people see their untapped potential? John Hersey is the man to ask.

You can be great!
Contagious Leadership
Identify strengths and weaknesses of employees

The 70-minute hour
Featuring Dr. Jim Hennig
Charles Bixton once said: “You’ll never find time for anything. If you want time, you must make it.” Jim Hennig agrees. He shares his secrets and techniques in this session.

12 productivity time locks
Eliminate unnecessary items
Time is the best investment you can make