Jeff Toister – Customer Service over the Phone
Customer service expert Jeff Toister helps customer service specialists develop the Customers require specific skills over the phone. Learn how to break the Build rapport and break the ice with the people you serve, even when you’re pressed for time. Listening skills are crucial to phone service. Learn how to show empathy and de-Don’t get mad at people calling you. Stay focused. the day.
These topics include:
Development the perfect phone greeting
Filling dead air
Transfers and holds management
Listening
Empathizing
De-escalating angry callers
Contents:
Introduction
1. Create rapport over the Phone
2. Exceed Expectations over the Phone
3. Solutions over the Phone
Conclusion
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Here’s what you’ll get in Jeff Toister – Customer Service over the Phone
Course Features
- Lectures 1
- Quizzes 0
- Duration 10 weeks
- Skill level All levels
- Language English
- Students 64
- Assessments Yes
