Latasha Ellis – Managing Challenging Patient & Family Behaviors

In today’s healthcare environment, professionals are challenged to do more with less. Burnout can be caused by reduced staffing, increased demands (sometimes unrealistic) from patients, family members, and other visitors.

Latasha Ellis – Managing Challenging Patient & Family Behaviors

• High-Risk Patient Situations
• ETOH & Substance Abuse
• Managing The Family Dynamics
• Anger & Aggression
• Manipulative Behavior
• Violent Patients
• Dementia-Similar Behaviors
• Suicidal Ideation

In today’s healthcare environment, professionals are challenged to do more with less. Burnout can result from a reduction in staffing or increased (sometimes impossible) demands from patients, families and visitors. You are constantly expected to ensure optimal patient outcomes, meet safety and quality standards, and achieve higher satisfaction scores.

Expert clinicians will be presenting in this interactive seminar Latasha EllisLCSW, MSW, LCSW. This program will provide you with practical tools and tips that you can immediately use to deal with challenging family and patient behaviors. The program will provide practical strategies that can be used to manage difficult situations such as aggression, dementia, and attention seeking behavior while still maintaining safety for patients and staff. Through case studies, interactive discussions and real patient scenarios, many of these strategies will be demonstrated. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.

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OUTLINE

Difficult Patient Meetings

• What are the challenges that challenging behavior can cause?
• Five strategies you can use to help all patients

Major categories of Challenging Behaviors

• Anger and aggression
• Acute crisis (sexual assault, domestic abuse)
• Suicide ideas
• Severe mental illness & psychiatric diagnosis
• Personality disorders
• Substance abuse
• Dementia vs. delirium

Factors that Contribute to Difficult Encounters

• Patient And Family
  • Patient’s story and valuing diversity
  • Family Dynamic
  • Mediation
• Provider’s Role
  • Self-awareness
  • Managing Our emotions and our bodies
  • Emotional intelligence
• Situational/ Environmental factors

Prevention Strategies

• Early detection/warning signs
• Recognizing and supporting strengths and needs
• Avoid power misuse
• Communication is the key to success
• The Interactive Model
• Motivational interviewing (empathy and empowerment)

Intervention Strategies

• The concept of “Blending”
• Nonverbal Blending
• Verbal mixing
• Adverse Behaviors

“Post-vention” Strategies

• Conflict resolution
• Effective reinforcement
• Limit setting and consequences
• Debriefing

Benefits of Effective Management

• Patient
• Family
• Healthcare provider
• Personal

OBJECTIVES

1. Role play motivational interviewing skills to help you identify the root causes of your behavior.
2. Discuss strategies that address real issues.-life communication challenges.
3. Discuss interventions for problem families.
4. For high-level interventions, state new measures-Populations at risk
5. Your interpersonal skills when dealing with patients can be described.
6. Define different approaches for violent patient profiles.