NICABM – Practical Skills for Working with an Angry Client

Marsha’s strategy is practical, it’s simple, and it’s something clients can use right away, in almost any situation where anger threatens to boil over.

NICABM – Practical Skills for Working with an Angry Client

Anger is a normal emotion, and often necessary.

But when tempers flare and rage ensues, our clients’ relationships suffer, their stress levels skyrocket, and reactivity simply takes over.

How can we get rid of our anger after the fuse has been lit?
Marsha Linehan, PhD, will demonstrate a technique that can be used to calm anger in the video below.

Take a look – it’s about 2 ½ minutes.

Marsha’s strategy is practical, it’s simple, and it’s something clients can use right away, in almost any situation where anger threatens to boil over.

Now we’d like to hear from you. What has worked for you in your work? with a client’s anger?
Please leave a comment.

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