Sheila Heen – Sheila Heen on Difficult Conversations

Sheila Heen – Sheila Heen on Difficult Conversations

Whether we’re dealing with an under-We attempt to avoid having difficult conversations with clients, employees, and partners. We all have difficult conversations, no matter how skilled or competent we may be.

This is especially true of people who work in the social sector. They’re often faced with situations where they need to untangle differing perspectives, advocate for those who are underserved, or simply manage their employees and volunteers while facing resource constraints.

During this course, you’ll learn practical strategies to handle difficult conversations with grace and agility while achieving productive results. Instructor: Sheila HeenProfessor at Harvard Law School, and coauthor-Author of Difficult Conversations And We appreciate your feedback.This course will provide you with actionable insights to help you understand the 3 layers that make up every difficult conversation. You’ll learn how to authentically shift from a stance of blame and certainty to one of learning and openness.

You’ll also practice tactics like “starting from the third story” You will learn how to reduce the negative dynamics in difficult conversations and get more productive results. Finally, you’ll understand how and why emotions and issues of identity frequently come up in these challenging dialogues—and how you can address them preemptively and professionally while being authentic and empathetic.

This course is for anyone who needs to work together with other people—in their personal or professional lives—to achieve something tough but meaningful together.

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