Theresa Puckett – Must-Be aware Communication Strategies for Healthcare Managers

Exercises that highlight key points will be conducted and you will have the opportunity to practice dialogue. for Complex situations. Expect to walk away with strategies to motivate, inspire, and persuade your colleagues at work.

 Theresa Puckett – Must-Be aware Communication Strategies for Healthcare Managers

Description:

• Maximize verbal assertiveness
• Be able to have the most difficult conversations with patients, their families, providers, and staff
• Engage in dialogue with your employees to motivate and inspire them
• Facilitate team cooperation and self-sufficiency-Corrective strategies
• The 10 times not email
• Don’t fall for nonverbal communication traps. They can hinder you from achieving your goals

We’ve all been in a situation where we’ve experienced difficulty expressing ourselves. We leave the meeting wondering what went wrong and why we didn’t get our point across. Communication is the key to success in both professional and personal life. This seminar will provide you with the essential tools for improving your communication, which will ultimately progress your performance, facilitate your team’s outcomes and advance your career.

Exercises that highlight key points will be conducted and you will have the opportunity to practice dialogue. for Complex situations. Expect to walk away with strategies to motivate, inspire, and persuade your colleagues at work.

OUTLINE

Communication

• 12 must-Know your strategies for verbal communication
• Word selection basics: Simple, specific, and select
• Verbal assertiveness can be used with employees and other people
• Communication differences between generations
• Essential tips for Results-Meetings with a focus
• There are many ways to improve your verbal communication skills

Navigating through Difficult Situations Healthcare

• Working with difficult employees, providers, admins, patients/families
• Strategies for Negotiating effectively with administrators
• Text for Staff evaluations and interventions
• Conflict resolution techniques
• Not telling patients/families the bad news
• How to correct staff
• Service recovery: Respond with heart
• To avoid future problems, you can use the intuitive design on your front end

Motivating and Inspiring Employees

• Strategies Motivate and Inspire
• The variety of motivations
• Key phrases for Coaching
• How to give directive input
• Advocacy-Ask for help
• How to achieve positive results even in difficult conversations

Communication Skills for Teaching Staff for Safety

• To prevent mistakes, communicate
• Closed-Communication in loop
• Strategies To debrief following critical incidents

Promoting teamwork

• Effective team builders
• Communication strategies for teams to learn
• Team Self-Management-Correctional training

Dynamic oral presentations

• Audience assessment
• Effective power presentations: Secrets to success
• Presentation “Don’ts” This can be easily avoided
• Becoming comfortable speaking in public

Would you like to be contacted?  Theresa Puckett – Must-Be aware Communication Strategies for Healthcare Managers ?

Nonverbal Communication Strategies

• Ten essential body language tips
• Avoid nonverbal communication traps
• Cultural differences
• Strategies for active listening

Using Persuasive Visuals

• 6 Must-Get charts for Results conveyed
• Do’s and Don’ts of using charts/graphs

Refining Informal writing

• The 10 times not email
• Passive versus active voice
• Guidelines for writing meeting minutes
• Memorable memos

Exploring Formal Writing

• 10 Tips for improving written documents
• Language structure for report writing
• Simple policy writing

OBJECTIVES

1. Reduce communication errors by using strategies
2. Use dialogue during difficult workplace situations.
3. You should choose strategies that motivate and inspire your employees both individually and collectively.
4. Incorporate the most important elements for Dynamic oral presentations.
5. When one to one interactions are conducted, assess nonverbal communication.
6. Compare effective and ineffective informal communication.
7. Find new ways to approach the problem for The difficult, everyday conversations